Northern Lace patterns are designed by Elizabeth Lovick, based on Flotta, one of the Orkney Isles.

Contact

Elizabeth Lovick
17 Burnside
Flotta
Orkney
KW16 3NP

01856 701962 or 01856 878376
liz@northernlace.co.uk

Payment

Payment is via Paypal. You do not need to have a Paypal account to use your credit and debit cards. Customers with a UK bank account may also pay through BACS - phone or email me for details.

Shipping and Delivery

Digital downloads are sent through Etsy's system and so attract VAT for EU countries.

Physical orders are sent using Royal Mail, by First Class post. They will normally be sent within 2 working days, but be aware that, being based on a small island, bad weather can cause delays in the postal service.

Privacy

As payments are handled through Paypal, Northern Lace does not see your bank details. We use your address for posting the books, but do not keep any other private information. We do not use cookies or collect any other data.

Missing Goods

If you have not received your goods after 30 days, please contact us. Note that this time is set by Royal Mail and we cannot do anything before that date.

Returns

Sales are final. Digital goods cannot be returned. We only accept returns if the goods are faulty. If you receive a faulty book, please email in the first instance.